![]() If the notification concerns a complaint, this means the consumer would like to refer the problem to an approved dispute resolution body. ![]() Resolve through a dispute resolution body You will be able to exchange messages directly through your dashboard and send attachments such as product photos. The consumer may choose to share the details in the draft complaint form with you, before officially submitting the complaint, to see if a direct solution to the dispute is possible (direct talks). If you have received a notification from the ODR platform, it means a consumer has an unresolved problem with a good or service purchased from your online store and chose to use the ODR platform to find a solution. ![]() The European Online Dispute Resolution (ODR) platform is provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools.Īll online retailers and traders in EU, Iceland, Liechtenstein or Norway are obliged to provide an easily accessible link to the ODR platform and an e-mail address for the ODR platform to contact you (Article 14 of the Regulation (EU) No 524/2013
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